FAQs


What is the return policy?

Our policy lasts 30 days after delivery. If 30 days have gone by since your product was delivered, unfortunately we can’t offer you a refund or exchange

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original tags and labels attached.

 To complete your return, we require a receipt or proof of purchase.

What is the return process?

To return an item, please email customer service at info@progressholic.com to obtain a Return Merchandise Authorization (RMA) number, place the item securely in its original packing and item and proof of purchase, and mail your return to the following address:

Progressholic

1140 Western Road

London, Ontario N6G 0A3

Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

For more information, check out our Refund Policy.

When will I receive my order?

Please expect your item within 2-4 weeks of purchase if shipping to USA and 2-5 weeks for other countries. When your order ships, you will receive a tracking number. If you have not received it within a couple of days of shipment, you can request your tracking number via email: info@progressholic.com

Please allow for longer processing times during/after holidays, sales or special events

We do not guarantee arrival of shipments in time for any holidays, birthdays etc.

For more information, check out our Shipping Policy.

What do I do if I never received my order?

If an order has not been delivered in 30 calendar days (for USA) or 45 calendar days for other countries, customers must contact our customer service by sending an email to info@progressholic.com within 1 week in order to be eligible for a reorder/refund.

What do I do if I still haven’t received my refund?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@progressholic.com.

What do I do if I received a defective order?

We replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@progressholic.com and send your item to: Progressholic, 1140 Western Road, London ON N6G0A3, Canada.

If you wish to get a refund instead of an exchange for a defective or damaged item, please inform us by sending us an email at info@progressholic.com

Please note

  • A $4.00 restocking fee will be charged for all returns in excess of $75.00.
  • Sale items are FINAL SALE and cannot be returned or refunded or exchanged.

Can I return or refund a sale item?

Only REGULAR PRICED items may be refunded, unfortunately SALE ITEMS cannot be refunded.

How do I make changes to an order I’ve already placed?

Unfortunately, once an order has been placed, it has already gone into production. Therefore, it cannot be changed. However, in certain circumstances, we may be able to make certain exceptions. Please contact us as soon as possible by sending an email to our support team at info@progressholic.com

How do I make sure I order the right size?

In each of our product descriptions, we have a table outlining the sizes and their respective measurements. Please make sure to check the size table so that you have a better idea of the right size for you.

What if I submitted the wrong address?

If an order is returned to Progressholic due to an incorrect address, the customer will be contacted by support to arrange a reshipment. The customer will be liable for the reshipment costs once an updated address is provided and confirmed. Otherwise, packages will be donated after TWO (2) weeks if Progressholic is not provided with a valid address for the reshipment.

Reshipment costs include the original shipping costs of the product and a service fee of $4. The service fee covers any Charge on Delivery (C. O. D) ffes that we get charged by the manufacturer and handling fees.

Where can I find Progressholic on social media?

You can check out our Facebook page, Instagram feed or our Twitter feed. We want you to be a part of this community so feel free to get in touch with us at anytime.

How do I contact your company if my question isn’t answered here?

If you have any more questions, concerns or suggestions, feel free to send an email to our support team at info@progressholic.com . We aim to reply within 1 business day. We love hearing from you so feel free to contact us anytime. For more information, you can also check out our Refund Policy, Privacy Policy, Shipping Policy, Terms of Service or our About Us Page